FAQ

Why isnt my order going through? 

 
If you're ordering at work behind a proxy server, you may be blocked from ordering due to security settings. Please send us an e-mail or give us a call with your requirements! Your credit card company may also be blocking the order due to them thinking you are travelling out of state. If this is the case, you will need to contact your credit card provider and then, give it another try.
 
 

What are your office hours? 

 
Our office hours are 9:00am - 5:00pm eastern time Monday-Friday
 
 

Where do your items ship from? 

 
All of our items ship duty free and brokerage free  either from one of our warehouses in the USA or Canada
 
 

Is it safe to use my credit card? 

 
Absolutely. We have taken every precaution to make your transactions secure. Our Internet site utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized Internet access. Also, we are partnered with Paypal: the world's leading online payment provider. 
 
 

Is shipping really free over $750 even if the items are super heavy?

 
Yes, but the free shipping is valid for USA  residents. 
 
 

How long will it take to receive my order? 

 
In the US and Canada, most orders will take 5-7 business days to arrive. 
 
 

Do I have to pay sales tax or duty fees? 

 
USA residents do not pay anything related to taxes and duties. Both GST and PST will only apply to residents of Quebec where we are registered. GST will be charged to the remainder of Canada but not to any US state or the rest of the world. HST will be charged to Nova Scotia, New Brunswick and NewFoundland. This may change as tax laws continue to change in Canada.
 
 

How can I pay for my order? 

 
We accept Visa, Master Card,  and Paypal. 
 
 

How much will my shipping charges be? 

 
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales taxes if applicable are clearly displayed at the final checkout. 
 
 

What if I need to return my order? 

 
You may return an item in its original condition for a refund or credit within 30 days of receiving.
 
Original & Return shipping charges will not be refunded.
If you profited from free shipping upon ordering and are returning items - you will be charged a 15% restocking fee.
 
All returns must be accompanied by the packing slip.(This is the paperwork that comes with your order). If no packing slip is included, please contact us. After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using Insured freight for your protection. Return shipping must be pre-paid including all brokerage and duty fees.
 
 

Has my order shipped? 

 
If your order has shipped, you will have received an e-mail with your tracking information. Please check your spam folder just in case.
 
 
 

Have questions we didn't answer? 

 
If you have additional questions, please send us an e-mail.